Ridge House Residential Care Home
- Care home
- 15 beds
- No nursing
- Registered since 2011
- Devon, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
4 months
since the latest rating was published.
28 of 283
rated care homes in Devon are rated Requires improvement, like this one.
Ridge House Residential Care Home: inspection record
Rated Requires improvement in July 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Burridge Farm (Good, 3.2 miles away) and Kite House (Good, 3.2 miles away).
Nearest care homes:
- G Burridge Farm Good, 3.2 miles away
- G Kite House Good, 3.2 miles away
- G Summerhayes Care Home Good, 4.7 miles away
- G The Firs Good, 4.7 miles away
- O Southview Outstanding, 4.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 July 2026 (assessment visit 15 May 2026). Quoted under the Open Government Licence.
Date of assessment 20 to 29 May 2026. Ridge House is a residential care home providing personal care to up to 15 older people, including people living with dementia. There were 13 people receiving care at the time of our assessment.
- Safe No rating
- Effective Good
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We carried out this assessment because we had received concerns about the premises and the provider’s management of the service. We found the provider was in breach of 2 legal regulations relating to premises and equipment and good governance. At our last assessment the provider was in breach of the legal regulation relating to sending statutory notifications. Improvements had been made and the provider was no longer in breach of this regulation.
The provider had failed to ensure the premises was safe and well maintained. The building was neglected, with furniture, carpets and walls visibly worn and dirty. Leaks in the roof had not been fixed which meant water came into the lounge, dining room and 1 person’s bedroom when it rained. Some people had broken furniture and outdated and unsafe equipment in their bedrooms. Staff had reported concerns to the provider, but no action had been taken. The provider did not have effective governance processes in place and did not support staff well.
Staff told us the provider was rude, dismissive and, in their view, dishonest. Staff working under sponsorship licenses were not being given clear information about their job security, which was impacting their wellbeing both at work and in their personal lives. The registered manager did not always have funds made available to purchase essential items for the home.
The provider failed to work openly with the local authority or CQC.
Despite the challenges they faced, the registered manager ensured people received a good standard of care. People’s needs were well met by a staff team who knew them well, and people were happy living at Ridge House. The registered manager supported the staff team well and had implemented good governance systems within the service.
Shortly after this assessment had ended, the provider informed us they had taken the decision to place the service into liquidation. This meant all the people living at the service would have to find alternative placements if this were to go ahead.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to premises and equipment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
At our last assessment the provider was in breach of the legal regulation relating to sending statutory notifications. Improvements had been made and the provider was no longer in breach of this regulation.
Questions to ask when you visit
- Safe was rated Requires improvement on 1 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 1 July 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Well-led was rated Requires improvement on 1 July 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 10 March 2021. Latest assessment published 1 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 05121496 (opens Companies House)
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Ridge House Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Ridge House Residential Care Home as a care home without nursing.
- How many beds does Ridge House Residential Care Home have?
- The Care Quality Commission's register lists 15 beds at Ridge House Residential Care Home.
- When was Ridge House Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Ridge House Residential Care Home was published on 1 July 2026.
- Who runs Ridge House Residential Care Home?
- Ridge House Residential Care Home is run by Ridge House Residential Home Limited.
- What is Ridge House Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 July 2026.
Contact
- Phone
- 01363 877335
- Address
- Church Street, Morchard Bishop, Crediton, EX17 6PJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Burridge Farm (Good, 3.2 miles away) and Kite House (Good, 3.2 miles away).
Nearest care homes:
- G Burridge Farm Good, 3.2 miles away
- G Kite House Good, 3.2 miles away
- G Summerhayes Care Home Good, 4.7 miles away
- G The Firs Good, 4.7 miles away
- O Southview Outstanding, 4.9 miles away