Barchester Tower

Infection prevention and control measures were in place. Staff used PPE appropriately and reported health concerns when required. The home appeared clean and tidy.

Medicines systems and processes were in place to support people to receive their medicines as prescribed. Staff were safely recruited, and appropriate checks completed before staff began work at the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback was sought from people and staff and people were supported to spend their time how they chose. People told us they had no concerns and felt well cared for. Feedback from relatives and health professionals was positive.

Staff received supervision and staff meetings had taken place. Staff felt supported and told us they enjoyed their role.

Governance and auditing systems were in place. This enabled the registered manager to have oversight of the day to day running of the service. Systems and servicing checks were also completed.