Anna S Proctor House Care Home
- Care home
- 14 beds
- No nursing
- Dementia care
- Registered since 2011
- Consett, County Durham, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Good in 2015, most recently Requires improvement in March 2026.
7 months
since the latest rating was published.
10 of 136
rated care homes in County Durham are rated Requires improvement, like this one.
Anna S Proctor House Care Home: inspection record
Rated Requires improvement in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Benfield Hall Nursing Home (Good, 1 mile away) and St Mary's Convent (Good, 1.1 miles away).
Nearest care homes:
- G Benfield Hall Nursing Home Good, 1 mile away
- G St Mary's Convent Good, 1.1 miles away
- G Mill House Good, 1.4 miles away
- O River Cottage Outstanding, 1.4 miles away
- G River View Good, 1.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 March 2026 (assessment visit 21 October 2025). Quoted under the Open Government Licence.
Date of Assessment: 13 November to 19 December 2025. The service is a residential home providing support to adults of all ages living with learning and physical disabilities. This assessment was carried out because of the rating and breach of legal regulation found at our previous visit. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Medicines were not managed safely. This was an issue at our previous assessment of the service. The provider’s governance systems and learning culture had not identified or addressed ongoing issues with medicines management. The provider remained in breach of legal regulations in relation to unsafe medicines management and governance.
Staffing levels were monitored and staff were safely recruited. Risks to people were assessed and addressed, though there were ongoing issues in relation to medicines management. People were safeguarded from abuse. The provider had effective infection prevention and control systems in place.
People and those close to them were involved in assessments of their needs. People had enough to eat and drink to stay healthy. Staff supported people to access healthcare services to monitor and promote their health and wellbeing. People were supported to make decisions and give informed consent. Staff involved those important to people to take decisions in people’s best interests where they did not have capacity.
People were treated kindly by staff who knew them well. Staff protected people’s privacy and dignity and treated them as individuals. The provider supported staff wellbeing, and staff told us they were happy working at the service.
Staff provided information people could understand, though in some cases support plans did not record how this was being done. People and those close to them were encouraged to share their views with the service. Staff involved people and those close to them in planning their care and understanding their options around choosing to withdraw or not receive care.
Leaders were visible, knowledgeable and supportive and helped staff develop in their roles. Feedback was sought from people, those close to them and staff and was acted on. Staff worked effectively with healthcare partners to ensure people received the support they wanted and needed.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in continued breach of legal regulation in relation to medicines management.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in continued breach of legal regulation in relation to governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 3 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 3 March 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Maria Vincent
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 26 November 2022. Latest assessment published 3 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Rayson Homes Limited
- Ownership type
- Organisation
- Companies House number
- 04790206 (opens Companies House)
Rayson Homes Limited runs 2 services, all in the North East. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Rayson Homes Limited
- G Crosshill Nursing Home Good. Care home, County Durham
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does Anna S Proctor House Care Home provide nursing care?
- No. The Care Quality Commission lists Anna S Proctor House Care Home as a care home without nursing.
- How many beds does Anna S Proctor House Care Home have?
- The Care Quality Commission's register lists 14 beds at Anna S Proctor House Care Home.
- When was Anna S Proctor House Care Home last inspected?
- The Care Quality Commission's latest rating for Anna S Proctor House Care Home was published on 3 March 2026.
- Who runs Anna S Proctor House Care Home?
- Anna S Proctor House Care Home is run by Rayson Homes Limited. It runs 2 services, all in the North East.
- What is Anna S Proctor House Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 March 2026.
Contact
- Phone
- 01207 502818
- Address
- 23-24 Summerhill, Shotley Bridge, Consett, DH8 0NQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Benfield Hall Nursing Home (Good, 1 mile away) and St Mary's Convent (Good, 1.1 miles away).
Nearest care homes:
- G Benfield Hall Nursing Home Good, 1 mile away
- G St Mary's Convent Good, 1.1 miles away
- G Mill House Good, 1.4 miles away
- O River Cottage Outstanding, 1.4 miles away
- G River View Good, 1.4 miles away