Goole Hall
- Care home
- 28 beds
- No nursing
- Dementia care
- Registered since 2011
- Goole, East Riding of Yorkshire, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Good in 2015, most recently Requires improvement in June 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 122
rated care homes in East Riding of Yorkshire are rated Requires improvement, like this one.
Goole Hall: inspection record
Rated Requires improvement in June 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Prospect House Residential Home (Good, 1.2 miles away) and Riverside House (Good, 1.3 miles away).
Nearest care homes:
- G Prospect House Residential Home Good, 1.2 miles away
- G Riverside House Good, 1.3 miles away
- G Victoria Street Good, 1.3 miles away
- RI Shamrock House Requires improvement, 1.5 miles away
- G Bailey House Good, 1.6 miles away
About the service
From the Care Quality Commission's inspection report published 15 June 2022. Quoted under the Open Government Licence.
Goole Hall is a residential care home which is registered to provide personal care and accommodation for up to 28 older people, some of whom may be living with dementia. At the time of the inspection, 15 people were using the service. The building has three floors and a lift which operated between all levels.
What inspectors found
Records did not always support staff to administer people's medicines when they needed them. The provider had reviewed and updated their quality assurance systems, though they had not identified all shortfalls found during the inspection.
Read the rest of CQC's summary
Systems were in place and staff understood how to keep people safe from harm and abuse, though staff were not always sure where to find safeguarding information. We have made a recommendation about safeguarding. Risks to people's safety and wellbeing had been identified and were monitored and managed by staff. Accidents and incidents were monitored to support learning from them and reduce the risk of them happening again, though systems required further improvement.
Staffing levels were safe and enabled staff to support people in a timely manner. People took part in meaningful activities. Recruitment processes supported the safe recruitment of staff, though records did not show gaps in employment history had been explored. We have made a recommendation about recruitment.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were appropriately supported to eat and drink and people had access to a varied diet. We have made a recommendation about fluid monitoring systems. Staff worked with relevant healthcare professionals to meet people's needs. Staff had the required skills and knowledge to support people.
The senior management team were supporting the service and we received positive feedback regarding the new manager.
Questions to ask when you visit
- Safe was rated Requires improvement on 15 June 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 15 June 2022. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 15 June 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Karon Backhouse
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 15 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Heltcorp LimitedBrand: Devonshire Care
- Ownership type
- Organisation
- Companies House number
- 03921294 (opens Companies House)
Heltcorp Limited runs 2 services, all in Yorkshire and the Humber. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Heltcorp Limited
- G Rotherwood Care Home Good. Care home, Rotherham
Getting help from East Riding of Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Riding of Yorkshire Council
- Ask for a care needs assessment
- Phone: 01482 393939
- Support for carers
- Paying for care: East Riding of Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Goole Hall provide nursing care?
- No. The Care Quality Commission lists Goole Hall as a care home without nursing.
- How many beds does Goole Hall have?
- The Care Quality Commission's register lists 28 beds at Goole Hall.
- When was Goole Hall last inspected?
- The Care Quality Commission's latest rating for Goole Hall was published on 15 June 2022.
- Who runs Goole Hall?
- Goole Hall is run by Heltcorp Limited. It runs 2 services, all in Yorkshire and the Humber.
- What is Goole Hall's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 June 2022.
Contact
- Phone
- 01405 760099
- Address
- Swinefleet Road, Old Goole, Goole, DN14 8AX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Prospect House Residential Home (Good, 1.2 miles away) and Riverside House (Good, 1.3 miles away).
Nearest care homes:
- G Prospect House Residential Home Good, 1.2 miles away
- G Riverside House Good, 1.3 miles away
- G Victoria Street Good, 1.3 miles away
- RI Shamrock House Requires improvement, 1.5 miles away
- G Bailey House Good, 1.6 miles away