Earlsdon Lodge Care Home

People were involved in making decisions about how they wished to be supported to help keep them safe. Managers assessed and reviewed safety risks to people, and staff received relevant training to help meet the range of people’s needs at the service safely. People received their medicines; however, records did not always show medicines had been managed appropriately. Staff completed ongoing training to aide continuous learning and improve their working practice. Managers completed recruitment checks on all staff to ensure that were deemed safe and suitable to support people at the service. People felt safe at the home, however there was not always a staff presence in communal areas of the home, to help maintain peoples safety. The home was regularly cleaned although some areas needed additional cleaning. Systems were in place to support staff in protecting people from the risk of the spread of infection.

There were clear governance and management arrangements to support the effective management of the home. Staff felt supported and understood their role and responsibilities. The providers policies and procedures addressed equality and diversity to ensure services were fair and accessible to everyone. The provider’s vision and values had been shared with staff through regular meetings. These meetings addressed risks, learning, and any changes in practice needed to ensure the home ran effectively. The provider had a range of quality monitoring systems and processes to help support ongoing improvements to the service. However, these had not identified some of the issues we had found needing improvement. People, and relatives involved in people’s care told us they were not always aware of meetings to discuss the service. Notifications such as accidents and incidents were consistently submitted to external organisations as required. There were arrangements to ensure the confidentiality of records was maintained.