Hengoed Park

Hengoed park is also registered with us to provide a domiciliary care service, accommodation for persons who require treatment for substance misuse and treatment of disease, disorder or injury. No one was receiving these services at the time of our inspection.

The service provides support to younger adults and older people who may have mental health support needs, dementia, who misuse drugs and alcohol, are detained under the Mental Health Act or have a physical disability.

We have made a recommendation about the recruitment of staff because the provider had not ensured the correct information had been recorded. This was addressed at our inspection.

Risks to people were assessed and planned for so staff could support people to stay safe. However, improvement was needed to ensure staff recorded accurate information when they had repositioned people to reduce the risk of skin damage.

Records did not demonstrate people's voice was sought and what their expectations were for their care and goals. Governance systems were not always effective at identifying concerns within the service, such as people's records, staff training records, staff recruitment and medicines.

There was minimal provider scrutiny or oversight of the governance arrangements within the service. The registered manager was also the nominated individual. The provider had failed to ensure all notifiable incidents were reported to us as required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service generally supported this practice.

People were supported by enough staff. Most people told us they felt safe living at the home and with the staff who supported them. We received mixed feedback from people who used the service, staff and external

professionals about their experiences of the service.