Island Sands Residential Care Home

People lived safely and were protected from avoidable harm. Staff and leaders were able to identify situations that amounted to safeguarding and staff were confident to use the whistleblowing process if needed. Risks were managed well. Staff knew people well and were able to identify changes in behaviours and presentation that meant that people were feeling anxious, upset or concerned about something. Risk assessments provided detail of triggers and steps to take to support people when required. Lessons were learned when things went wrong. Medicines were administered and recorded safely and in line with service policies. Staff were recruited safely and were supported through training and with ongoing supervision and appraisal meetings. There were enough staff to support people safely. Ongoing training made sure that staff had the skills needed to support people. The provider had a proactive and positive culture of safety. Accidents and incidents were reviewed and actioned by the management team, safety checks undertaken by staff. The provider worked with people and partners including local authority care managers and health professionals to establish and maintain safe systems of care. The provider had systems and processes in place to detect and control potential risks in the care environment and processes in place to assess and manage the risk of infection. We were assured that the provider was promoting safety through the layout and hygiene practices of the premises.

The provider had systems and processes in place to promote and support staff wellbeing. Staff told us they received appropriate support.

The provider had systems and processes in place to understand the diverse health and care needs of people living at the service. The service was being supported by paramedics on a daily basis and the GP was conducting weekly visits.

There was an inclusive and positive culture of continuous learning and improvement. This was based on meeting the needs of people who use services. Leaders proactively supported staff and collaborated with partners to deliver care that was safe and person-centred. There were effective governance and management systems in place. Information about risks, performance and outcomes was used effectively to improve care.