Shirley View Nursing Home

What inspectors found

From the Care Quality Commission's assessment published 7 February 2024 (assessment visit 9 January 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People and those important to them were supported to understand safeguarding and how to raise concerns when they didn’t feel safe. Staff understood their duty to protect people from abuse and knew how and when to report any concerns they had to managers. When concerns had been raised, managers reported these promptly to the relevant agencies and worked proactively with them, to make sure timely action was taken to safeguard people from further risk. There was a clear understanding of the Deprivation of Liberty Safeguards (DoLS) and this was only used when it was in the best interest of the person.

   Safety risks to people were managed well. Managers assessed and reviewed safety risks to people regularly and made sure people and those important to them, were involved in making decisions about how they wished to be supported to stay safe. Staff were provided with up to date information about how to manage identified risk to people and understood how to reduce safety risks, to keep people safe from injury or harm.

   There were enough staff to support people with their needs. Managers reviewed staffing levels regularly to make sure there were enough suitably skilled and experienced staff on duty at all times.

   Staff received relevant training to meet the range of people’s needs at the service. They were well supported through supervision and appraisal to continuously learn and improve their working practice.

   Managers made sure recruitment checks were undertaken on all staff to make sure only those that were deemed suitable and fit, would be employed to support people at the service.

2. Caring

   GGood Good

   People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected. People’s friends and families were free to visit them with no restrictions. People were encouraged to take part in a wide range of activities both at the service and in the community which helped support their independence, health and wellbeing.

3. Responsive

   GGood Good

   People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Managers made sure staff were given appropriate training and supported to treat people equally and fairly and reduce the risk of them of being excluded from receiving care and support they were entitled to. Managers used people’s feedback to improve care to reduce any barriers people might experience due to their protected characteristics.