Aden View Care Home

People's experience of the service and what we found: People were safe because systems were in place to make sure risks to people were assessed and actions taken to mitigate the risk. Medicines were managed safely.

Staffing rotas showed there were enough staff to keep people safe although some people felt there were occasions when more staff were needed.

We have made a recommendation that the provider monitors staffing levels to make sure people feel confident, at all times, there are enough staff to meet their needs in a timely way.

Staff received good support from the management team and followed a training programme that supported them in carrying out their roles.

People were protected from the spread of infection because systems and processes were in place. People spoke positively about the staff who cared for them.

People were involved in their care and we saw staff to be caring and attentive. People benefitted from staff working effectively with health and social care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Auditing had been used effectively to identify and address issues.

Complaints about the service were managed well but documentation needed to reflect, in more detail, the actions taken in relation to responding to the complainant.

People, their relatives and staff felt involved in the service and there were systems in place to promote this involvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.