Bridgeside Lodge Care Centre

People and their relatives praised the staff for their exceptional care and kindness. Staff were engaging and considerate, and treated people with the utmost respect.

Staff were extremely committed to providing care that was compassionate and provided the best outcomes for people. The managers and staff team had a strong approach to providing individualised care, that promoted people's dignity.

There was a positive culture and staff were very proud to work for the provider. Staff were empowered to achieve the best outcomes for people through an extremely supportive teamwork approach to their work.

The management team provided strong leadership and proactively considered how they could continuously. enhance the service. There was clear leadership and visions and values for the service, that ensured people were at the heart of everything they did.

Staffing levels were sufficient to meet people's needs safely, Risks to people had been fully assessed and mitigated to help keep people safe.

Recruitment practices were safe and relevant checks had been completed before staff worked at the service.

The managers of the service actively sought the views of people and their relatives about the running of the service and they dealt promptly with any concerns that people raised

Medicines were administered safely to people and staff following safe infection prevention.control practices. Where incidents occurred, the provider had a system in place to review and learn from these to prevent

reoccurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported.this practice.