Hollybank Nursing Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

The service was previously in breach of legal regulation in relation to people’s safe care and treatment. At this assessment we found improvements had been made and the provider was no longer in breach of this regulation.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.The service was previously in breach of legal regulation as we had found some people were deprived of their liberty without the legal authorisations been sought. At this assessment we found improvements had been made and the provider was no longer in breach of this regulation.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

The service was previously in breach of legal regulation in relation to governance at the service. At this assessment we found improvements had been made and the provider was no longer in breach of this regulation, however further work was required to ensure these improvements were embedded and sustained