Grove Residential Home
Care home, Waltham Forest, 9 beds
Good
Rated on
Rating from the Care Quality Commission.
Grove Residential Home: inspection record
Rated Good in May 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2016. Rated Good in 2016 and May 2019.
It has been rated Good at every inspection since 2016. The latest rating was published about 7 years ago.
How it compares locally
- One of 37 Good care homes in Waltham Forest, out of 40 with a rating.
- About the middle for size in Waltham Forest.
What inspectors found
From the Care Quality Commission's inspection report published 22 May 2019. Quoted under the Open Government Licence.
About the service: Grove Residential Home is a care home providing personal care and support for people with mental health needs. The home is registered for seven people.
At the time of the inspection it was providing a service to three people.
Read the full summary
People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People's experience of using this service: People and relatives told us the service was safe and well led, and staff provided an effective, caring and responsive service.
People were safeguarded from the risk of harm and abuse.
People received safe care from staff who were knowledgeable about the risks and how to manage them safely.
People's needs were safely met by sufficient and suitable staff.
People's medicines needs were met safely by staff who were well trained and skilled.
The home was clean. Staff safeguarded people from the risk of infection.
Staff told us they felt well supported.
Staff knew the individual needs for people including their likes and dislikes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People's care plans were person-centred. Staff knew how to provide personalised care.
Staff treated people with dignity and respected their privacy. People and relatives were involved in the care planning process and their independence was encouraged.
People and relatives knew how to raise concerns.
People, relatives, staff and health and social care professionals told us they the service was well led. They told us that they found the registered manager approachable.
The provider worked collaboratively with other organisations to improve care.
The provider had effective systems and processes in place to ensure the quality and safety of service.
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 107-109 Grove Road, Walthamstow, London, E17 9BU |
|---|---|
| Neighbourhood | Leyton, Waltham Forest |
| Phone | 020 3697 6519 |
| Registered manager | Averil Watan |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 6 inspection reports, latest 22 May 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Mrs Conchita Damaguen Pooten |
|---|---|
| Ownership type | Individual |
Nearest alternatives
- O The Grove Care home, 0.2 miles awayOutstanding
- G Grosvenor Park Community Project Care home, 0.2 miles awayGood
- G Outlook Care - Summit Road Care home, 0.3 miles awayGood
- G Aspray House Care home with nursing, 0.5 miles awayGood
- G Alliston House Care home, 0.5 miles awayGood
Getting help from London Borough of Waltham Forest
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Waltham Forest
- Ask for a care needs assessment
- Phone: 020 8496 3130. Out of hours and weekends: 020 8496 3000
- Support for carers
- Paying for care: London Borough of Waltham Forest
Checked on the council's website, November 2026.
Common questions
- Does Grove Residential Home provide nursing care?
- No. The Care Quality Commission lists Grove Residential Home as a care home without nursing.
- How many beds does Grove Residential Home have?
- The Care Quality Commission's register lists 9 beds at Grove Residential Home.
- When was Grove Residential Home last inspected?
- The Care Quality Commission's latest rating for Grove Residential Home was published on 22 May 2019.
- Who runs Grove Residential Home?
- Grove Residential Home is run by Mrs Conchita Damaguen Pooten.
- What is Grove Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 May 2019.