Rushes House Care Home

Staff underwent a comprehensive induction and received a wide-ranging programme of training and competency checks. People were supported to access healthcare and the service facilitated appropriate and timely referrals to other agencies and professionals.

The service had a warm and homely environment and welcomed people's relatives and friends, especially during activities and events. This helped people maintain important relationships. Visitors told us they enjoyed visiting the home. People enjoyed an excellent variety of activities, events and trips out that were organised to help reduce social isolation and enhance people's health and wellbeing. Activities were tailored towards people's likes and preferences which gave significant meaning and purpose.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We observed people making real choices throughout their day and they decided how they spent their time; what they wanted to do and when.

People were cared for by a dedicated and caring staff team who felt valued and appreciated. People were treated with dignity and kindness and were observed to be well cared for. Staff were aware of the importance of the people's presentation and supported people with this. The home had recently fitted out a beauty/pamper room with massage table and hair dressing station.

People and their relatives were extremely positive about the management team. There was clear leadership and visions and values for the service, that ensured people were at the heart of everything they did. There was a visible person-centred culture at the service.