Abbey House Nursing Home

Date of Assessment: 16 December to 31 December 2024. The service is a nursing home providing support to older people and people with a physical disability. This was a responsive inspection of the key question of safe triggered by our ongoing monitoring of the service. There had been a change of registered manager since the last inspection, and they had made improvements required following the last report. People’s risk assessments were person-centred and reflected their preferences. Staff ensured there was a joined-up approach during people’s care journey and there were processes in place to identify any risks to people’s safety. Staff ensured the environment was safe, clean and hygienic for people. People were cared for by sufficient numbers of trained and competent staff. People’s medicines were managed safely. We identified 2 breaches of legal regulations in relation to safeguarding and failure to notify CQC of all safeguarding incidents. The registered manager had ensured people’s safety, following concerns of abuse but had not then always raised a safeguarding alert with the local authority, for them to determine if any further actions were needed. They had also not always submitted safeguarding notifications to CQC when they reported allegations of abuse to the local authority. However, the registered manager was very responsive and took immediate action and amended the forms and processes used to identify these issues. We have asked the provider for an action plan in response to the concerns found at this assessment.