Robertson Nursing Home

We found the following examples of good practice. The premises were clean and additional cleaning schedules had been implemented since the beginning of the COVID-19 pandemic and standards of infection prevention and control (IPC) were audited regularly. High touch areas such as door handles and light switches were cleaned throughout the day by a dedicated team of cleaners.

Staff had ready access to the personal protective equipment (PPE), had attended training and were reminded of proper use at each handover. Clinical waste was safely disposed of and stored securely in a specially designed enclosure.

People who lived at the home were supported to access COVID-19 testing and to have their COVID-19 vaccinations. If people contracted COVID-19, they were supported to self-isolate in their bedrooms. Staff took part in a COVID-19 testing regime and took an LFD test before every shift. Any staff who contracted COVID-19 did not return to work until they had completed a required period of self-isolation.

Visiting was in line with government guidance. People were supported by staff to see their family members in a COVID-safe way. There was a separate visitors entrance at which point their temperature was taken and they were expected to evidence a recent negative COVID test.

The home manager was accepting of all advice and guidance offered by external agencies including the local CCG, Surrey County Council, UKHSA and CQC. The designated IPC lead shared all current government guidance updates with staff and family members and did frequent observations of staff handwashing and correct usage of PPE.

The five questions we ask about services and what we found