Cornford House

People were not always offered choice in the care and support process. Some people had tenancy agreements in place, separate to their care agreement, and were not always aware of their rights to choose between a tenancy agreement or an agreement for accommodation with care. Tenancy agreements placed restrictions on people, for example, they were not able to have cooking facilities in their home.

People had comprehensive risk assessments in place that contained enough information for staff to support people safely. Staff had received training and people were supported by staff who knew them well. Staff had been recruited safely. The provider had systems in place to manage environmental risks, such as fire.

People and their relatives told us they felt safe and happy living in Cornford House and that it was a nice place to live. One person said, "I feel very safe, one hundred and ten percent. Everyone is so lovely." Another person said, "I like it very much. People are very nice. You've only got to ask, and they'll get it for you." A relative said, "Yes, it is safe. [Relative] is well cared for; there is a resident nurse on duty; and doors are secured."

Medicines were managed safely, and people received them as prescribed. People were protected from the risk of infection. People were supported to eat and drink enough and told us the food was good in Cornford House.

People, relatives and staff told us the management team were supportive and approachable and they were confident to raise concerns. Checks and audits had been completed on the service and actions had been taken to address any shortfalls.