Bracknell Care home

People received safe care from a consistent and dedicated staff team. Staff knew people well and were aware of risks to their safety and well-being. Accidents and incidents, safeguarding concerns and complaints were fully investigated and lessons learnt were shared across the service. Staff understood their responsibilities in keeping people safe from harm and abuse. Medicines were stored, managed and administered in line with people’s prescriptions. Staff received training in all aspects of their roles to ensure best practice was followed.

People were involved in the assessment process prior to moving into the home and felt they were consulted about their care and choices available to them. Good relationships had been developed with healthcare professionals who felt staff were skilled at identifying concerns, referred appropriately when additional support was required, and ensured any guidance provided was followed.

People, staff and professionals told us the registered manager was an exceptional leader who created a homely, family orientated environment where everyone was listened to. The staff team were supported to develop in their roles and received regular supervision. Staff told us they felt valued and appreciated by the management team and provider.

There was a strong ethos of providing highly personised care which centred around kindness and a respect for people’s diverse needs. The home engaged with the local community, encouraging different groups to visit the home and ensuring people were able to go out local shops and cafés when they wished to do so.