St Michael's Nursing Home

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Care: People and their loved ones told us they were happy and safe living at St Michael's Nursing home. People were supported by sufficient numbers of staff who had the training and skills to support people, including understanding the risk of abuse and how to report this.

People were supported safely with their medicines. There was detailed guidance in place to inform staff how best to support people, for example with transferring or maintaining healthy skin. When things went wrong there was a robust system in place to learn and improve.

The service was clean and well maintained. Staff completed checks on equipment to ensure it was safe to be used.

Right Culture: There was a positive culture at the service, which encouraged positive outcomes for people. People and their loved ones were engaged with the service and felt their opinions were valued and used to improve the service. We received positive feedback from people, relatives, staff and healthcare professionals about the registered manager and their positive impact on the service.

The registered manager and staff completed a series of checks and audits to improve the service.