Rushmore House

We have made a recommendation about record keeping for MCA and best interest decisions.

The registered manager and staff were open and honest, in dealing with concerns raised. The manager was competent and met required regulatory responsibilities. The registered manager used a range of governance systems to assess and monitor the quality of the service. Staff told us they were happy in their jobs and felt supported by the registered manager. We found some records had not always been completed.

We have made a recommendation about record keeping.

People received their medicines as prescribed, and we found safe systems were in place. Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse. There were enough staff to meet people's needs and keep them safe. Staff were recruited safely and received the training they needed. Staff followed infection prevention and control guidance to minimise risks related to the spread of infection. The home was worn and in need of being updated. The management had plans in place to renovate the home.

People and their relatives gave positive feedback about the home. People told us they received support from staff who were kind, respectful and well-trained. People were happy with the choice of food provided and mealtimes were pleasant and sociable. People's healthcare needs were being met, with referrals made to healthcare professionals when needed.

Care plans were up to date, regularly reviewed and person centred to ensure people's preferences and choices were being upheld. People were encouraged to visit the home and spend time with their loved ones. People told us they enjoyed the activities provided within the home.