Herondale
- Care home
- 8 beds
- No nursing
- Registered since 2023
- Essex, East of England
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2016, most recently Inadequate in July 2026.
3 months
since the latest rating was published.
4 of 361
rated care homes in Essex are rated Inadequate, like this one.
Herondale: inspection record
Rated Inadequate in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Clayburn Lodge (Outstanding, 0.2 miles away) and Mundy House (Good, 0.5 miles away).
Nearest care homes:
- O Clayburn Lodge Outstanding, 0.2 miles away
- G Mundy House Good, 0.5 miles away
- RI Brook Lodge Care Home Requires improvement, 0.8 miles away
- G Primecare Good, 1.1 miles away
- G Ashview Good, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 July 2026 (assessment visit 3 June 2026). Quoted under the Open Government Licence.
Herondale is a residential care home providing accommodation with personal care for up to 8 people. The service can provide care to older and younger people with mental ill health, people with learning disabilities and autistic people and those who misuse drugs and alcohol. At the time of the assessment, the service did not provide care or support to anyone with a learning disability or an autistic person. There were 5 people living at the service at the time of our assessment.
- Safe Inadequate
- Well-led Inadequate
Read the rest of CQC's summary
We carried out our on-site assessment on 8 and 9 June 2026. We looked at key questions safe and well-led. We also followed up actions taken from the last assessment published September 2025 where the provider was in breach of the regulation in relation to, managing people’s medicine, premises and equipment, good governance and staffing.
The provider had made improvements to the environment and fire safety since the last assessment and was no longer in breach of this regulation. However, governance systems and audits had not significantly improved to identify or address the concerns we found at this and the previous assessment.
The provider continued to be in breach of the regulations in relation to the management of medicines and good governance. In addition, there were breaches in relation to safe care and treatment. We met with the provider to seek assurance and asked them to provide an action plan in response to the concerns found at this assessment.
This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate.
This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulation in relation to the management of medicines and safe care and treatment.
-
Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate.
This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Inadequate on 27 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Inadequate on 27 July 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Tapelo Sibanda
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Choice SupportBrand: Choice Support
- Ownership type
- Organisation
- Companies House number
- 08971493 (opens Companies House)
Choice Support runs 26 services in England, 2 of them in the East of England. 19 are rated Good or Outstanding, 5 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Choice Support
- G 146 Lower Robin Hood Lane Good. Care home, Kent, South East
- G Arnold House Good. Care home, Greenwich, London
- G Bedfordshire, Buckinghamshire and Milton Keynes Good. Home care, Milton Keynes, South East
- G Beehive Good. Care home, Redbridge, London
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Herondale provide nursing care?
- No. The Care Quality Commission lists Herondale as a care home without nursing.
- How many beds does Herondale have?
- The Care Quality Commission's register lists 8 beds at Herondale.
- When was Herondale last inspected?
- The Care Quality Commission's latest rating for Herondale was published on 27 July 2026.
- Who runs Herondale?
- Herondale is run by Choice Support. It runs 26 services in England, 2 of them in the East of England.
- What is Herondale's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 27 July 2026.
Contact
- Phone
- 01268 523399
- Address
- 2 Herondale, Basildon, SS14 1RR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Clayburn Lodge (Outstanding, 0.2 miles away) and Mundy House (Good, 0.5 miles away).
Nearest care homes:
- O Clayburn Lodge Outstanding, 0.2 miles away
- G Mundy House Good, 0.5 miles away
- RI Brook Lodge Care Home Requires improvement, 0.8 miles away
- G Primecare Good, 1.1 miles away
- G Ashview Good, 1.1 miles away