Trafford Respite Service

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Trafford Respite Service is located in a residential area, within easy reach of local amenities. There were enough staff to meet people's care and support needs and support people to take part in activities of their choice. Staff were safely recruited and completed the training required to carry out their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff knew how people communicated their needs and choices.

Right Care: People were supported to maintain their health and wellbeing. Staff did not always record when they had supported people with a modified diet. The registered manager said they would speak with staff in supervision meetings to ensure this was completed in future.

People received their medicines as prescribed. Not all 'as required' medicines had guidance for when staff should administer them. This was addressed by the registered manager during the inspection. The home was clean throughout and staff used personal protective equipment (PPE) appropriately.

People's needs were assessed before they moved to the service. Due to the nature of the service, information was sometimes limited prior to people moving in. People's needs and risks they may face were fully assessed as part of their 3-month stay. This assessment was made available to the provider who would be supporting the person when they moved on from the service.

Care records identified people's preferences, support needs and potential risks. Guidance was provided to manage these risks. People received kind and compassionate care. Staff respected people's privacy and dignity. They understood and responded to people's individual needs.

Right Culture: People were comfortable with the staff team supporting them. People's cultural needs were being met. A monthly meeting with people had started to be held to gather their thoughts on their care and support. Local authority social workers said there was good communication with the home. Staff enjoyed working at the service and felt listened to by the management team. A quality assurance system was in place. Actions were completed where any issues had been identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk