Earsdon Grange Care Home

Earsdon Grange is care home providing residential and dementia care to older people. At the time of the inspection 44 people were living at the home.

We carried out this assessment due to the length of time since the service was last inspected.

The service provided a warm, clean and homely environment where people were safe and comfortable. People were cared for by skilled and competent staff who were present and responsive to their needs. Staff managed medicines safely and where incidents occurred, staff used these events to learn and drive improvements.

Staff assessed people’s needs and developed evidence-based care and support plans. Staff worked well with professional colleagues to ensure people were supported to live healthier lives, to support in care continuity and to improve outcomes. People were actively involved in care and treatment decisions. The dining experience was a dignified social occasion where people came together to enjoy homely nutritious meals and pleasant company.

Without exception, staff were kind, compassionate and respectful of those they supported. People were treated as individuals and there was a commitment by staff to ensure people’s independence, personal choices and goals and objectives were paramount. There was an inclusive culture which empowered and enabled staff to deliver high standards or care. There were numerous examples where the caring approach of staff had contributed to positive outcomes for people.

Person-centred care was at the heart of the home with every staff member showing a real desire to make a difference to those they cared for. Staff demonstrated an inclusive approach to provide people with meaningful engagement and activity opportunities to enhance the quality of the lived experience. People were informed about their care and treatment, had a voice within the service and were active within their local community.

Staff and managers worked together to provide the best possible outcomes for people. This contributed positively to staff morale, team working and an environment which was focused on delivering the best for people. Staff were valued, included and could contribute to the running of the home. Staff spoke of the caring, inclusive and open culture within the home. There were good governance processes and managerial oversight of the service. The service worked collaboratively and welcomed input from partners to learn, improve and deliver better outcomes for people.