Cambrian House

The provider had processes in place to protect people from avoidable harm and abuse. Staff were aware of their responsibilities in relation to this and were clear about the way to escalate any concerns they identified. Risks to people were identified using best practice tools and guidance, and care was planned so people's safety was maintained.

The home environment was clean and tidy, and staff worked to reduce the risk of infection. When accidents or incidents occurred, learning was identified to reduce the risk of them happening again.

Staff were available to provide a timely response to people and provide safe care. People received their medicines as prescribed and medicines were managed so people's health needs were met.

People received personalised care which promoted their preferences. Their care plans reflected their needs and staff understood people's needs. The registered manager had ongoing action plans in place to further improve people's opportunities to recreational activities.

People's wishes at the end of their lives were recorded in their care plans and respected.

The provider had processes in place to deal with people's complaints should they arise. People and relatives were aware of how to raise any concerns should they need to.

The registered manager worked in an open way with people, their relatives, staff and health and social care professionals to provide a good quality of life for people. Staff felt supported by management and thought they worked well as a team. Systems were now in place to monitor the quality of the service and the care provided and actions were taken to continuously improve the service.