Plessington Court

We found the following examples of good practice.

● People spoke positively about the home. Comments from people included; "It's been brilliant. I cannot fault the care and support I've had from all the staff throughout the pandemic", "The home is lovely and clean. It's all spotless" and "I have had family to come and visit which was well organised." ● Comments from relatives included; "We've been really impressed from day one of [Name] being admitted", The level of communication has been great" and "We have received regular updates via newsletters." ● Relatives told us they had previously participated in garden visits and inside pod visits with screens in place. They said these were pre booked and well managed. Comments included; "Once the visiting pod was created I was able to visit regularly. It is fabulous" and "The visiting pod is really well set up and they were one of the first homes to do it." ● All visitors were asked to complete a health screening form, have their temperature checked and were provided with face masks to wear throughout their visit. Full personal protective equipment (PPE) was available for all visitors along with access to handwashing facilities and hand sanitiser. ● The service had procedures and protocols in place which ensured people were admitted safely in accordance with national guidance. ● The service had increased the cleaning schedules and routines to reduce the risks of cross infection. The environment was very clean and hygienic. ● We observed staff to be wearing the correct personal protective equipment (PPE) throughout the inspection. ● People and staff were taking part in regular COVID19 testing. ● People had individual risk assessments in place that reflected their specific needs in relation to COVID19. ● Staff had all received training to meet the requirements of their role and for the management of COVID19.

Further information is in the detailed findings below.

The five questions we ask about services and what we found