North Lodge Care Home

We found the service had improved since our last inspection. Risks to people had been identified and assessed. Action had been taken to mitigate risks and keep people as safe as possible. Nationally recognised assessment tools were now being used to assess people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Applications had been made, in line with national guidance, to deprive some people of their liberty in their best interests.

Staff knew how to identify and report any safeguarding concerns they had. People were confident to raise any concerns they had and told us staff always acted on any concerns they raised.

People's medicines were managed well, and they received their medicines as prescribed. Staff worked closely with health care professionals and followed their advice and guidance. People told us staff contacted their doctor promptly when they felt unwell.

The service was clean, and people were protected from the risk of the spread of infection. Areas of the service had been decorated since our last inspection and further improvements were planned. People's rooms had been personalised and they considered the service to be their home.

Lessons had been learnt when things had gone wrong. The registered manager had apologised for any mistakes or errors and had taken action to prevent similar incidents occurring again.

The service was well led by the registered manager. Staff felt supported and were clear about their role and what was expected of them. Checks on the quality of the service were completed regularly and action was taken to address any shortfalls found. People, their relatives and staff had been asked for their feedback on the service and this had been used to develop the service further.

There were enough staff with the required skills and experience to meet people's needs. Staff had been recruited safely and checks on their character and performance in previous roles had been completed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk