Recovery House

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good in the key questions Safe, Effective and Well-led with an increase to a rating of outstanding in the key questions Caring and Responsive. There was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format in the key questions Safe, Effective and Well-led because our rating in those areas has not changed since our last inspection.

People told us staff were extremely kind and caring, and their privacy and dignity was upheld and promoted. We received consistently positive feedback which showed us that people felt highly valued and respected. The service was outstandingly responsive to people's individual needs and wishes. This included offering a range of recovery based group work and innovative 'family work' sessions, enabling people to achieve their potential.

There was a strong ethos of inclusivity that was promoted by staff. People who lived at the home had access to the same training and information documents as staff, and staff spoke about themselves during morning meetings alongside people who lived at the home. Independence was encouraged and supported with the aim of people moving on to supported living arrangements.

Staff had been recruited following safe policies and procedures, and there were sufficient numbers of staff employed to make sure people received the support they needed during the recovery process.

Staff received appropriate training and support that enhanced the knowledge they had already gained during their careers as health or social care professionals. This included training on how to protect people from the risk of harm and on the home's recovery programme.

People were supported to have choice and control over their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Recovery (care) plans described the person and the level of support they required to reach their individual goals. Plans were reviewed regularly to ensure they remained an accurate record of the person and their day to day needs.

People were supported to take part in a wide range of activities and education within the local community and links made by staff enabled people to explore new interests and gain confidence.

People told us they were aware of how to express concerns or make complaints and felt their comments would be listened to. People were given the opportunity to share their views about the service provided.

The feedback we received and our observations on the day of the inspection demonstrated that the home was well managed. The registered manager carried out audits to ensure people were receiving the care and support they required, and to ensure the safety of the premises.

Further information is in the detailed findings below.

The five questions we ask about services and what we found