Blair Park Residential Care Home

People were supported in such a way that it reduced the risk of them being harmed. Staff followed guidance in people’s care plans to keep people safe and staff knew how to recognise and report appropriately any signs of abuse. There were sufficient staff on duty each day to support people and people received the medicines they required. Staff learnt from accidents and incidents which helped meant they were consistently reviewing the service they provided to help ensure it was safe.

People’s needs were assessed prior to them moving into Blair Park. This helped ensure that staff could meet their needs. Assessments were used as the basis of a person’s care plans and these were reviewed regularly to make sure they reflected the most up to date situation. Staff understood their obligations around the Mental Capacity Act 2005 and put this into practice.

Staff generally showed kindness towards people, however we observed some un-dignified and poor practices from staff whilst people were eating their lunch which did not demonstrate and caring and respectful approach towards people. We also heard staff speaking to people in a manner that was not always appropriate and we saw people being hugged and kissed without considering whether they had the capacity to consent to this. We raised these observations with the registered manager at the time of our assessment visit and following our inspection, the registered manager took action to address some of these concerns.

People were able to be involved in the running of the service and were provided with information about events and activities so they all had equal opportunity to participate. People and relative’s told us communication was good within the service.

There was a real wish to provide a high-quality service to people, one that gave people choice and control and gave them a good sense of well-being. Senior management continuously reviewed the level of the service they provided and took action when care fell below the expected standard. Despite this wish however, we observed instances when care fell below our expected standards.