Freegrove Care Home

We found the following examples of good practice:

• Information was easily accessible on arrival, or before visits, to ensure visitors followed guidance, procedures and protocols to ensure compliance with infection prevention control. All visitors were screened for symptoms of acute respiratory infection before being allowed to enter the home, alongside having their temperatures taken. • A testing scheme for all staff and residents had been implemented, known as 'whole home testing'. The provider had tests for regular 'whole home testing' as well as tests for any suspected or symptomatic residents or staff. • Cleaning staff had cleaning schedules, which they were required to complete which included evidence that high touch areas were regularly cleaned. For example, light switches, TV remotes and door handles. • The provider had an open and inclusive approach and staff felt supported and able to raise concerns.

The five questions we ask about services and what we found