Florence Care Reading Ltd

People's experience of using the service and what we found Risks assessments were clearly written and easy to follow meaning that people were less likely to suffer harm. Regular maintenance checks of the home were undertaken. Medicines were managed safely. People felt there were enough staff at the home and felt safe living there.

The service had an open and transparent way of working to ensure people's safety. The provider was able to demonstrate effective quality assurance systems to ensure the quality of the service was maintained. There was a positive culture amongst staff at the service. Staff knew people they supported well and cared about their wellbeing. The provider was able to demonstrate their compliance with legal obligations and any learning from incidents or accidents was undertaken effectively.

People were supported to have maximum choice and control of their lives and supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk