Rotherbank

Staff received induction and training appropriate to their job role. People were appropriately assessed to ensure the home could meet their needs. People had access to health and medical support when they needed. Relatives were kept up to date with changes to people's health. People's capacity to consent to care and treatment was assessed, and applications were made to deprive people of their liberty to keep them safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

People received good care. Their preferences and wishes were respected by the management team and staff. People were treated with dignity and respect and were involved in the decision-making process about their care. Care files were person centred. Clear guidance was available about how to communicate with people effectively and independence was promoted. A range of activities were provided.

The registered manager and the manager were actively involved in the running of the home. Staff told us they were well supported by both and received regular supervision and appraisal. Team meetings took place regularly. The registered manager was aware of their responsibilities of being registered with the Care Quality Commission (CQC). Audits to monitor and improve the service were in place.