Morning Stars

People told us they felt safe. Systems were in place to keep people safe and staff understood how to protect people from abuse. People's risks were assessed and reviewed when their needs changed. People were supported by a sufficient number of safely recruited staff. Medicines were administered safely. People lived in a clean and tidy environment and staff understood how to prevent the spread of infection. When things went wrong, the registered manager ensure that lessons were learned to reduce the risk of future reoccurrence.

People's needs and choices were thoroughly assessed and reviewed when needed. People's diverse needs were considered within the assessment process. People were supported by staff who were well trained and knowledgeable to meet their needs. People were supported with eating and drinking where needed and encouraged to maintain a healthy diet. People were able to access healthcare support when needed and referrals were made in a timely manner. Staff worked closely with other professionals to ensure people's needs were met in an effective way. People were encouraged to decorate and furnish their rooms in a personalised way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff. People were encouraged to express their views and be involved in making their own decisions. People's privacy and dignity was respected and their independence was promoted by staff.

People received personalised care that was appropriate to meet their needs. People's communication needs were considered and staff communicated with people in a way they understood. People were encouraged to engage in activities of their choice. People's concerns and complaints were listened to by the registered manager, investigated and action taken where needed. People's end of life wishes were discussed with them so detailed preferences were known at that stage of their life.

People and relatives told us the registered manager was approachable. The registered manager encouraged a person-centred approach to people's care which staff understood and followed. The registered manager understood their responsibilities and statutory notifications were submitted to CQC as required by law. People, relatives and staff were encouraged to provide feedback to improve the service. The registered manager was proactive in continuous learning and disseminating policy changes to staff. The service worked closely with other agencies to ensure people's needs were met.