Dales House

The service demonstrated the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's independence was promoted as staff encouraged choice, control and inclusion in the local community in line with the principles and values of Registering the Right Support and other best practice guidance. This enabled people who use the service to achieve the best possible outcomes and live as full a life as possible.

People were happy with the care provided as staff were kind, caring, attentive and respectful. Staff had developed positive relationships with people and their families which were built on trust, honesty and respect.

People were protected from avoidable harm and abuse by trained, knowledgeable staff. Recruitment, induction and ongoing processes helped ensure only suitable staff were employed and that they had the required skills and knowledge. Staff were supported by the management team through supervision, team meetings and annual appraisals.

Staff supported people to access appropriate healthcare services, followed professional advice and provided consistent care. People were encouraged to eat a healthy diet and any concerns were raised with the relevant healthcare professionals. People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management team promoted a positive and supportive culture, which supported people to achieve good outcomes. Quality assurance systems had maintained the quality and safety of the service. Learning from and working with other organisations helped ensure people got the support they needed.