The Elms

People's experience of using this service: Risks to people's health, safety and wellbeing were assessed. Support plans were put in place to ensure these were reduced as much as possible. People were protected from potential abuse by staff who had received training and were confident in raising concerns.

There was a thorough recruitment process in place that checked potential staff were safe to work with people living at The Elms. Staff were provided with the training, supervision and support they needed to care for people.

People received care, which met their needs. Guidance was in place to support people consistently and in the way, they wanted. Care plans were informative. People had access to other health care professionals when they needed it.

People were supported to pursue their interests and hobbies, and social activities were offered. Staff went the extra mile to support people meeting their aspirations. People were provided with food and drink to maintain their health.

Staff knew people well. They were caring and showed compassion in their approach. People and their relatives expressed their satisfaction with the care. People felt confident to talk about any concerns that they may have.

The service was well led. There were suitable quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.