Rowland House

People's experience of using this service: • Staff had received training for safeguarding and this was updated regularly. The service was well-staffed and people received their medicines when they needed them. Risk assessments were in place to manage potential risks within people's lives, whilst also promoting their independence. Whilst we noted some people were using bedrails, the risks of these had not been suitably explored in people's care files. The registered manager sent us this information following our visit. Recruitment processes protected people from the risk of being supported by staff who were not suitable for the role. The service was clean and fresh throughout. • People's needs were assessed prior to them moving into the service to help ensure they were cared and supported effectively. Staff received training to be able to meet people's needs. People were supported with their nutritional needs and healthy diets were promoted. Staff worked well with external health and social care professionals and people were supported to access health services when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. • Staff at the service ensured people were at the heart of their care and support. The staff team were reported to be kind, caring and considerate. Staff treated people with dignity and respect and helped to maintain people's independence where possible. • People's individual communication needs were known by staff, and the provider had used assistive technology to help support people's communication needs. People received personalised care and participated in activities, hobbies and events they enjoyed. People told us they knew who to complain to and would feel confident in doing so. • Audits and quality checks had been completed and had identified where improvements were needed. Risks were known by staff and aware of the steps to take to reduce these risk. Care records were up to date and person centred.