Primrose House

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: The service worked in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People using the service received planned person-centred care and support that is appropriate and inclusive for them. People received a service that was safe, effective, caring, responsive and well led.

Systems were in place to keep people safe. People's needs were met by suitable numbers of staff who knew them well. People received their medicines as prescribed and were protected from the risk of infection.

People were involved in meal planning and were supported to assist with cooking. People were treated with kindness and respect and staff spoke fondly about them. People's privacy and dignity were respected, and they received personalised care which was responsive to their individual needs.

People enjoyed a range of activities which they chose to do. People had support plans in place which covered a range of information about their social histories, preferences and support needs. The provider sought feedback from people and their families to improve the service.