Godolphin House Care Home

The service was appropriately staffed on the day of the inspection and rotas showed although staffing was challenging safe staffing levels had been consistently achieved. The providers recruitment practices were safe and 4 additional staff had been recently recruited.

Risks were managed appropriately, and staff had the skills and support necessary to meet people's needs. People received their medicines as prescribed. There were appropriate infection control measure in place and an ongoing programme of improvement to the service environment. The toilet adjacent to the lounge did not have a lock and we have recommended the service seeks advice on how to ensure people dignity is protected while using this facility.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service worked effectively with health professionals to ensure people needs were met and additional systems had been introduced by the provider to ensure information and advice provided was accurately documented.

There was a registered manager in post who was responsible for this and one other of the provider's services. The registered manager spent two days each week in the service and was supported by a deputy manager and senior team leader. Staff told us they were well supported by the leadership team.

Quality assurance systems were effective, and the service regularly received compliments and positive feedback.