Hamble Heights
- Care home
- 60 beds
- Nursing care
- Dementia care
- Registered since 2024
- Park Gate, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection improved it from Requires improvement to Good.
21 months
since the latest rating was published.
336 of 420
rated care homes in Hampshire are rated Good, like this one.
Hamble Heights: inspection record
Rated Good in January 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Brook Lane Rest Home Outstanding, 0.5 miles away
- G Hawthorne Court Nursing Home Good, 0.5 miles away
- G Avon Park Residential Home Good, 0.6 miles away
- RI Bonhomie Sarisbury Green Requires improvement, 0.7 miles away
- G 231 Brook Lane Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 January 2025 (assessment visit 17 September 2024). Quoted under the Open Government Licence.
Date of Assessment 12 September to 1 November 2024.
Hamble Heights is a newly registered service. The new provider took over Hamble Heights in April 2024. There have been some concerns raised and some of these issues relate back to the previous provider. The current provider is working to address these issues.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Hamble Heights is a care home providing nursing and personal care to 38 people aged 65 and over at the time of the inspection. The service can support up to 60 people.
People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights.
People’s individual risks were identified, and risk assessment reviews were carried out to keep people safe. The service was working within the principles of the Mental Capacity Act 2005 (MCA).
There were enough competent staff deployed to meet peoples’ needs. However, some care staff told us they did not always feel there was enough time to chat with people and provide other activities. There were safe and effective recruitment processes in place.
The provider undertook regular health and safety checks of the premises to ensure people lived freely within a safe environment. Effective infection control measures were in place.
Medicines were safely managed on people’s behalf. There were some care plans which lacked relevant risk assessments for some medicines e.g. blood thinning medication.
Some staff felt the management team was not visible, did not lead by example and demonstrate inclusive behaviours. The provider was in the process of addressing these concerns. We found no evidence of this impacting on people.
We received mixed feedback from external health and social care professionals about how the service worked in partnership with them.
Governance, management, sustainability, and accountability arrangements were in place to monitor the quality and safety of the service.
There were processes to ensure that learning happened when things went wrong.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people were safe and protected from avoidable harm. People said they felt safe with staff and were happy with the support provided by them.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated Requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask when you visit
- Well-led was rated Requires improvement on 22 January 2025. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Rachel Yoxall
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Welford Healthcare South LtdBrand: Welford Healthcare
- Ownership type
- Organisation
- Companies House number
- 15446753 (opens Companies House)
Welford Healthcare South Ltd runs 5 services in England, 1 of them in the South East. 4 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Welford Healthcare South Ltd
- G Amber Wood Good. Care home, Staffordshire, West Midlands
- G Great Oaks Good. Care home with nursing, Bournemouth, Christchurch and Poole, South West
- G Oakdale Good. Care home with nursing, Bournemouth, Christchurch and Poole, South West
- – Bowbrook Not yet rated. Care home, Staffordshire, West Midlands
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Hamble Heights provide nursing care?
- Yes. The Care Quality Commission lists Hamble Heights as a care home with nursing.
- How many beds does Hamble Heights have?
- The Care Quality Commission's register lists 60 beds at Hamble Heights.
- When was Hamble Heights last inspected?
- The Care Quality Commission's latest rating for Hamble Heights was published on 22 January 2025.
- Who runs Hamble Heights?
- Hamble Heights is run by Welford Healthcare South Ltd. It runs 5 services in England, 1 of them in the South East.
- What is Hamble Heights's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 January 2025.
Contact
- Phone
- 01489 554000
- Address
- 71-73 Botley Road, Park Gate, Southampton, SO31 1AZ Map (opens Google Maps)
Compare nearby
- O Brook Lane Rest Home Outstanding, 0.5 miles away
- G Hawthorne Court Nursing Home Good, 0.5 miles away
- G Avon Park Residential Home Good, 0.6 miles away
- RI Bonhomie Sarisbury Green Requires improvement, 0.7 miles away
- G 231 Brook Lane Good, 0.8 miles away