The Willows Care Home

People's experience of the service and what we found: People were safeguarded from the risk of abuse and action was taken to mitigate the risk of harm to people following incidents and accidents. Systems were in place supported continuous learning. People's risk assessments were followed to keep people safe.

Medication was stored and administered safely and the environment was clean and hygienic. There were sufficient numbers of suitably trained staff who had been employed using safe recruitment processes.

Quality monitoring systems in place were effective in ensuring the home was well maintained, although we found some areas of minor concern that the audits had not identified. Immediate action was taken to implement the improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good and the report published on 19 March 2018.