Chapter House Care Home
- Care home
- 83 beds
- No nursing
- Dementia care
- Registered since 2024
- Beverley, East Riding of Yorkshire, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
Rated Requires improvement in April 2026 under the previous provider, WT UK Opco 4 Limited.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
6 months
since the latest rating was published.
28 of 122
rated care homes in East Riding of Yorkshire are rated Requires improvement, like this one.
Chapter House Care Home: inspection record
Rated Requires improvement in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Old School House (Outstanding, 0.5 miles away) and New House (Good, 0.6 miles away).
Nearest care homes:
- O The Old School House Outstanding, 0.5 miles away
- G New House Good, 0.6 miles away
- G Town View Good, 0.6 miles away
- – Beverley Parklands Care Home Not yet rated, 0.7 miles away
- RI Apple Tree House Residential Care Home Limited Requires improvement, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 April 2026 (assessment visit 19 February 2026). Quoted under the Open Government Licence.
Date of assessment: 26 February to 13 March 2026. Chapter House Care Home is registered to support up to 83 people. This includes older or younger people, people living with dementia, sensory impairment and physical disability diagnosis. At the time of our assessment there were 70 people using the service. The assessment included 2 on site visits, with other information and evidence reviewed remotely. The assessment was completed to provide a first Care Quality Commission (CQC) rating following their registration with the CQC on 09 October 2024. Chapter House Care Home is operated by two providers, Care UK and WT UK Opco 4 Limited, who are dual registered. Both providers share equal responsibility for delivering services at the site.
- Safe Good
- Effective Good
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We found the service was in breach of legal regulation in relation to good governance.
There had been some recent changes within the provider and management structure, a new manager had been employed and had worked at the service for 4 weeks. The manager had not yet had the opportunity to meet everyone or get to know people and their families. Some people and their relatives told us they would like to see the management team around more often and feel more supported when they share concerns.
People and their relatives felt the service was safe. Risks to people were assessed, although some assessments did not always include all the necessary detail about their needs. Despite this, staff knew people well and understood how to support them safely.
The management had made some recent changes to staff deployment at the service which people and staff did not feel had been communicated well. Several staff members had recently left the service, and people and their relatives felt these changes and departures had affected the care received.
People were encouraged to maintain their independence. Activities were offered regularly, contributing positively to people’s daily experience, which identified opportunities to further develop dementia specific engagement.
Staff were recruited through robust background checks, and they received ongoing training and supervision to ensure they could provide safe and effective support. Medicines were administered by staff who were appropriately trained and competent in managing medication.
Health conditions were monitored with input from relevant healthcare professionals, and referrals to external services were made promptly when needed. Staff interacted with people in a kind, respectful, and compassionate manner.
People were supported to exercise maximum choice and control over their lives. Staff worked in the least restrictive way possible, always acting in individuals’ best interests. The service’s policies and systems reinforced this approach.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated Requires Improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Responsive was rated Requires improvement on 30 April 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 30 April 2026. Ask about changes in management and what has changed since the report.
- Ask what the new provider has changed since taking over.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care UK Care Services LimitedBrand: Care UK
- Ownership type
- Organisation
- Companies House number
- 02571516 (opens Companies House)
- Previous provider
-
- WT UK Opco 4 Limitedregistered
Care UK Care Services Limited runs 226 services in England, 14 of them in Yorkshire and the Humber. 59 are rated Good or Outstanding, 8 are rated Requires improvement or Inadequate and 159 have no rating yet.
Other services run by Care UK Care Services Limited
- O Collingwood Court Outstanding. Care home, North Tyneside, North East
- O Cuttlebrook Hall Outstanding. Care home, Oxfordshire, South East
- O Halecroft Grange Outstanding. Care home, Trafford, North West
- O Priors House Outstanding. Care home with nursing, Warwickshire, West Midlands
Getting help from East Riding of Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Riding of Yorkshire Council
- Ask for a care needs assessment
- Phone: 01482 393939
- Support for carers
- Paying for care: East Riding of Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Chapter House Care Home provide nursing care?
- No. The Care Quality Commission lists Chapter House Care Home as a care home without nursing.
- How many beds does Chapter House Care Home have?
- The Care Quality Commission's register lists 83 beds at Chapter House Care Home.
- When was Chapter House Care Home last inspected?
- The Care Quality Commission's latest rating for Chapter House Care Home was published on 30 April 2026.
- Who runs Chapter House Care Home?
- Chapter House Care Home is run by Care UK Care Services Limited. It runs 226 services in England, 14 of them in Yorkshire and the Humber.
- What is Chapter House Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 April 2026.
Contact
- Phone
- 01482 526700
- Address
- Keldgate, Beverley, HU17 8HU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Old School House (Outstanding, 0.5 miles away) and New House (Good, 0.6 miles away).
Nearest care homes:
- O The Old School House Outstanding, 0.5 miles away
- G New House Good, 0.6 miles away
- G Town View Good, 0.6 miles away
- – Beverley Parklands Care Home Not yet rated, 0.7 miles away
- RI Apple Tree House Residential Care Home Limited Requires improvement, 0.7 miles away