Acacia Lodge

We found the following examples of good practice.

● Information was on display at the entrance to the service. This ensured visitors followed guidance and procedures to ensure compliance with infection prevention and control. ● People were supported to keep in touch with their friends and family via alternative means during lockdown when visits were not permitted. This included video and telephone calls. ● Personal protective equipment (PPE) such as aprons, gloves and masks were seen to be available throughout the service. We saw PPE was worn by staff in line with current government guidance. ● Staff and people living at the service continued to receive a COVID-19 test as part of the Government's whole home testing scheme. This enabled the provider to respond swiftly should anyone receive a positive test result. ● All staff were supported to complete individual risk assessments; this included consideration of staff from black, Asian and minority ethnic groups, pregnant staff or those who had existing health conditions. This meant that supportive measures could be put in place to ensure they were supported effectively. ● In order to reduce the risk of infection spread the staff room was locked when not in use and breaks were staggered. This meant that social distancing could be maintained.

Further information is in the detailed findings below.

The five questions we ask about services and what we found