Sycamore Court

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

People’s health and care needs were assessed to ensure the service could meet their needs. People were supported by staff who had received comprehensive and appropriate training. The staff worked alongside other health professionals to ensure people received the right care and treatment. All staff had received training in the Mental Capacity Act.

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

People told us that staff were kind, and respectful, and encouraged them to be as independent in their daily lives.

Responsive – this means we looked for evidence that the service met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

People felt their individual lifestyle choices were respected by staff and they felt confident that any concerns or complaints would be dealt with fairly and quickly.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has improved to good. This meant the service management and leadership was consistent.

The provider had a range of policies and procedures that guided staff on how to support and care for people in an effective, caring and responsive way. Which also promoted an open and positive culture that allowed the service to consistently learn and improve outcomes for people.