Salisbury Manor

Salisbury Manor is operated by 2 providers, Care UK Care Services Limited and WT UK Opco 4 Limited who are dual registered. Both providers share equal responsibility for delivering services at the site. Care UK Care Services Limited registered on 21 October 2024 and this is the first assessment under their registration.

Assessments of people’s needs had been completed which included risks to people’s safety such as malnutrition, mobility and choking. Staff had clear guidance on how to support people safely which was regularly reviewed and updated. Where needed, staff had liaised with healthcare professionals for additional support, and a local GP visited the service weekly. Medicines were safely managed. Staff had training on administering medicines, and their competence was regularly checked. Staff carried out regular checks for quality on medicines which helped identify issues and improvements.

Systems were effective in involving people in their care and where appropriate staff also involved relatives. There were regular meetings for people and relatives where information was shared and concerns could be raised.

The service was clean and well maintained. Some aspects of the environment could be confusing for people with dementia. We shared this feedback with the registered manager and the provider.

Staff were recruited safely; however, we did find 1 recruitment check that required a further check. The provider used a dependency tool to calculate staffing numbers which was based on people’s needs. People, relatives and staff had mixed views on staffing. Some found there to be enough staff, however, others felt the service needed more staff. We shared feedback with the registered manager and provider. We found there were sufficient numbers of staff to support people safely. Staff had an induction and ongoing training and support. The provider had various resources and systems to support staff well-being.

Governance systems were effective and helped the registered manager and provider identify, assess and manage risks and quality. The registered manager was supported by the provider and there was a clear line management structure at the service. Staff knew and understood this. Staff told us they found the registered manager to be very approachable and listened to their concerns and ideas for improvements.