U&I Care Limited

The service applied the principles and values of Registering the Right Support and other best practice guidance. This ensured that people who use the service lived as full a life as possible, gained new skills achieved the best possible outcomes and promoted independence.

Thorough recruitment and induction processes were in place to ensure staff were suitable and received appropriate training to deliver care and support.

Care and support was delivered on an individual basis and the occupant of the home decided the daily routines. Care, support and activities were planned around individual likes and dislikes. The person was encouraged to participate in activities that were meaningful to them, for example education and given opportunities to experience new activities with varying degrees of success. The person supported had opportunities to connect with other people using the U&I Care Limited services with attendance at social clubs, discos, the time spent engaging with these activities was dependant on their well-being at the time.

The person's behaviour and responses showed us they felt comfortable with the staff members supporting them. The service worked hard to promote inclusivity and people's diversity was embraced, staff demonstrated this with their knowledge of how people communicated, made their needs and wishes known, and what worked best to ensure they had a good day.

We discussed with the manager ways to improve people's understanding of how individuals are supported

with choice. This aspect of people's care across all U&I Care services needs to be reviewed, to be able to manage family's expectations in line with legislation as people transitioned from children's service and receive support in adult services.

Recent changes to the management structure of the organisation were seen as positive in supporting clear lines of accountability.

Staff told us they were proud to work for U&I Care Limited and we saw there was a genuine affection for the people they supported. There were processes in place for staff to access support at any time and we were told by staff they felt supported by the management team. Records clearly showed that staff received formal supervision, appraisal and regular training.