Longlast

The service provided exceptionally person-centred care and support that consistently achieved positive outcomes for people. People told us they were happy, felt safe and were supported to live fulfilling lives. A person said, “I'm very happy here.” Staff developed meaningful and trusting relationships with people and had a detailed understanding of their individual needs, preferences and aspirations. People received exceptionally personalised support that enabled them to have maximum choice, independence and control over their lives. Staff consistently went above and beyond to help people achieve their goals, take part in meaningful activities, contribute to their home, enjoy holidays and access community opportunities that reflected their individual interests and aspirations. Innovative and creative approaches to communication ensured people could express their wishes, be fully involved in decisions and influence the support they received. The service had a significant and lasting impact on people's wellbeing, confidence and independence, with people, relatives and professionals consistently describing highly positive outcomes and an enhanced quality of life.

Leaders had created a strong culture of continuous improvement, openness and learning. Staff spoke exceptionally positively about the leadership team and described a culture where they felt valued, listened to and empowered. The service demonstrated an exceptional commitment to promoting people's rights, independence and wellbeing, resulting in consistently outstanding outcomes and experiences for people.

The home was clean, comfortable and well maintained. Risks were managed in a way that promoted people's freedom and independence, and there were enough skilled and compassionate staff to meet people's needs safely and effectively. Staff worked proactively with health and social care professionals to support people's health and wellbeing.

The service was previously rated Outstanding overall and has been rated Outstanding again due to continuous high standards of compassion and care, and a focus on increasing people’s quality of life. External audits mirrored our findings of continued excellence and improvement since the last inspection.