Cooksditch House Nursing & Residential Home

Staff were trained to recognise and respond to concerns about safety or abuse and the provider had policies and procedures in place to respond to concerns. People and staff also told us that the registered manager was approachable and had an 'open door' to hear their concerns or suggestions.

The service was preventing and controlling infection. Additional COVID-19 training and procedures were used to minimise the risk of infection spread to and from people living, visiting and working at the home.

People told us the registered manager was responsive to complaints. One person said, "In case of any problems I'd go to the manager. She is not out of reach and always has time to chat".

We found that complaints were handled in a timely and appropriate manner and that people and staff were confident and knew how to raise a complaint and who to escalate it to if need be.

Staff told us the service was well led in providing continuous learning and improving care. Comments included; "Yes the managers door is always open, we have staff meetings and the team communicate regularly,". Another told us, "I have just completed my level 5 diploma, supported by the home".

Staff had received regular training, were regularly supervised and involved in team meetings and service reviews.