Headroomgate

People had enough food and drink and staff were familiar with their dietary and nutritional needs. Staff supported people to see healthcare professionals promptly to make sure their health and wellbeing needs were met. People were helped to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff assessed people's capacity to make decisions. The home was comfortable and suitable for people's needs. Staff had been trained, were supported and had the skills, knowledge and experience to provide good care.

The provider had a complaints policy and most people and their families felt able discuss any concerns or complaints. Staff had assessed, were familiar with and reported on people's specific communication needs. People were supported to be involved in activities in house and in the local community. They could remain at Headroomgate, with familiar people to support them, when needing end of life care.

People told us they liked living at Headroomgate and were treated with respect and consideration. Staff were respectful and provided care that met people's diverse needs and preferences. People, and if appropriate their relatives, were involved in planning their care. They were encouraged to make choices and decisions.

People said staff involved them in decisions about the home such as the planning of meals and social events. The registered manager monitored the service to check on the quality and to make sure staff were providing good care. They understood and acted on legal obligations, including conditions of CQC registration and those of other organisations. They worked in partnership with other services and organisations to make sure they followed good practice and people in their care were safe.