Aldridge Court Nursing Home

People's experience of using this service: People received safe care. People were supported safely and there were enough staff to keep them safe. The provider had recruitment systems in place to ensure only appropriate staff were appointed to support people. Where people were administered medicines, this was carried out as it was prescribed. Staff had access to appropriate equipment in line with the provider's infection control procedures. Risk assessments were in place to identify how risks were managed and where accidents and incidents took place, trends were monitored.

People received effective care. Staff had the knowledge and skills they needed to support people how they wanted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People decided what meals they had to eat and could access drinks when needed so they did not dehydrate. People could access health care professionals when needed with the support from staff.

People received support that was caring, compassionate and kind. People told us they decided how staff supported them. Staff were respectful of people's privacy, dignity and independence.

People received support that was responsive to their needs. Assessments and care plans were carried out to ensure the support people received was what they wanted. There was a complaints process in place which people used to raise concerns.

The service was not always well led. The registered manager demonstrated a good understanding of the service and had plans in place to improve the service people received. Communication between the service and people was good. Audits and spot checks were carried out, but there were concerns as to their effectiveness. The provider was unable to evidence how they ensured the service quality was maintained. Questionnaires and resident meetings were used to engage with people and the information gathered was analysed to make improvements to the service.