Marina Care Home

Marina Care Home is a large adapted house with 4 floors and lift access to all floors. There is a communal lounge and dining room located on the ground floor. The top floor was closed at the time of inspection.

The management team had worked hard since the last inspection to improve the standards of care and support and to address the shortfalls found at our last inspection.

Changes had been made to the management team which had helped to strengthen governance processes and improve the safety and quality of care provided.

Risks to people's health, safety and well-being were assessed. Care plans had been updated to ensure staff had access to information about how to manage people's identified risks and support them in a safe way.

Medicines were managed in a safe way and people received their medicines as prescribed.

Safeguarding processes were in place to help ensure people were protected from the risk of harm. Accidents and incidents were analysed to ensure the home had an accurate picture of safety at any given time.

Staff were recruited safely and there were enough staff on duty to meet people's needs in a timely way. The use of agency staff had decreased since the last inspection, meaning people were supported by staff who were familiar with them and their needs and preferences.

Improvements could be seen in the cleanliness of the communal areas and the home overall.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice and were followed by the provider in line with the Mental Capacity Act.

People's feedback about the care and support they received was consistently positive. People were treated with kindness and their privacy and dignity was maintained. The home had a relaxed, calm and friendly feel.

Governance systems were now more robust and operated effectively to ensure regulatory requirements had been fulfilled, to identify concerns and help drive improvement. Both people and staff spoke positively about the support provided by the manager.