Sunnycroft Care Home

There were enough staff working in the service to keep them safe but not to provide them with adequate stimulation to enhance their wellbeing. The provider had recognised this prior to our inspection, and plans were in place to improve this area.

Relatives were happy with the care provided to their family members. They felt the culture was open and that the management team and provider was approachable. However, not all staff felt this way with some telling us they did not feel confident to raise concerns for fear of reprisals. Furthermore, external organisations such as the local authority and CQC had not been notified of incidents when they should have been, to enable them to have adequate oversight of the care people received. This did not demonstrate a truly open and transparent culture.

Most of the required checks had been completed to ensure staff working in the service were safe to do so. People received their medicines when they needed them, and the service and equipment people used was clean. There were good systems in place to prevent the spread of infection including COVID-19.