Cherrybrook Care Home

Systems for managing medicines had improved although we found some improvements were still needed and made a recommendation to support this.

People told us they received safe care. One person said, "The staff are very good and know how to use the equipment to get me in the bath and such. I am comfortable with them." A relative said, "I feel (relative) is safe there and has always been cared for." Risk assessments were in place to support staff in knowing how to manage any identified risks to people. Staff knew the processes to follow to manage any allegations of abuse.

Systems were in place to manage the risk of spread of infection within the home.

Care records reflected people's needs and what staff needed to do to meet them, although records did not always reflect people's involvement in making decisions about their care. People's health care and nutritional needs were well managed.

People were complimentary of the care and support they, or their relatives received. One person said, "I have found the staff kind and caring they never raise a voice or anything." A relative told us, "Without a doubt we are extremely happy with (person's) care. The carers are very caring and are like friends to us. We are delighted. We observe a lot whilst we are there, and we think they support (person) really well".

Recruitment processes ensured staff were suitable to work in the care service. Staff were trained and said they felt supported in their roles. They had the required skills to meet people's needs. People told us they thought there were enough staff and they didn't have to wait for support.

There was a new registered manager in post. They were following action plans to continue to improve the service. People had confidence in the new manager.